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== <span style="color: #FFFFFF;">Creating</span> == Designing a production conversational AI system: (1) Define scope: what can the bot do? what must it escalate? (2) Build knowledge base: curate, chunk, embed, and index all relevant documents. (3) System prompt: define persona, capabilities, constraints, escalation triggers. (4) RAG pipeline: retrieve top-5 chunks on each turn; include in context. (5) Guardrails: input validation (detect abuse, PII), output filtering (harmful content, confidential data). (6) Human escalation: trigger on low-confidence signals, explicit requests, negative sentiment. (7) Feedback loop: review escalated conversations for bot improvement. (8) Monitoring: CSAT, containment rate, escalation rate as key KPIs. [[Category:Artificial Intelligence]] [[Category:Natural Language Processing]] [[Category:Conversational AI]] </div>
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